Functional Consultant

Functional Consultant - Implementation

Join us as a Functional Consultant in our Implementation team at our Mumbai office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India.

What You’ll Achieve:

A Functional Consultant is responsible for helping clients better understand company software that the customer has purchased and how to use it efficiently.

You will:

• Understand the entire e-commerce business of Customers
• Educate and train new customers on OMS Solution Part.
• Need to ensure smooth and faster on-boarding for new customers..
• Ensure maximum feature adoption with practical learning Daily/weekly reporting of the training status to the reporting manager.
• Respond to Customers on timely manner.
• Maintain detailed documentation and updating tickets for all incoming support requests in real-time.
• Work as a team member to collaboratively resolve client requests and technical issues, partners and vendors.
• Participate in group discussions, meetings, work teams, and company staff meetings and events.

Essential Skills :

• Have a clear, professional, and informative communication style.
• Good customer service skills.
• Candidate should have a B. Tech/ MBA/ BBA/ BSC Any Graduate.
• Excellent verbal and written communication skills Remote Support Analyst.
• Must make the customer feel like their concerns are being appropriately addressed either on the phone or in email; and must be able to communicate details of the problem and the initial troubleshooting steps effectively to the next level of support.
• Ability to work proactively and collaboratively with the entire team.

Take this first step towards your dream career and an insane learning path.

Every Ginesys team member brings something unique to the table. Here's what we are looking for with this role:

Desirable Requirements:

• Understanding about E-Commerce Domain & Business needs is a MUST. 
• Experience in OMS Implementation is essential.
• General working knowledge of retail/ ERP systems.

Benefits:

We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as:

Ginesys Academy for holistic training and development

Comprehensive health insurance coverage

Excellent rewards and recognition policy 

Transparent compensation policy with no unnecessary deduction in CTC 

Annual company off-site and a variety of events, celebrations throughout the year

Travelling opportunities between our offices across the country.

Annual Ginesys walkathon & related sporting events 

Quarterly Coffee with CEO and more!

Here’s our story; now tell us yours

“Ginesys One” is India’s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite.

We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. 

Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in