Ginni Systems Ltd.
Job Title: Executive –Functional Associate
Location:
Gurgaon

Experience:
3-5 year

Qualification:
Graduate in Commerce, IT, Business Administration, or equivalent.

Role Summary
As a Functional Associate, you will handle customer queries on Ginesys products, analyze and resolve functional issues, provide configuration support, and ensure high-quality customer experience. You will act as a bridge between customers, product, and engineering teams..

Key Responsibilities
  • Manage and resolve functional support tickets within defined SLAs.
  • Configure and demonstrate ERP modules (POS, Billing, Inventory, Procurement, Pricing, Promotions, Returns, Reporting).
  • Gather and translate client requirements into functional specifications.
  • Support customer with their issues, solution testing, and prepare related case summary.
  • Document solutions, create SOPs, and maintain knowledge base articles.
  • Provide data-driven insights on ticket trends, SLA compliance, and recurring issues.
  • Collaborate with cross-functional teams to improve processes and customer satisfaction.

Technical Skills: Mandatory
  • 2–3 years of experience in ERP, CRM, or business application functional support.
  • SQL basics (ability to write/read simple queries: SELECT, JOIN, GROUP BY).
  • Advanced Excel (pivot tables, VLOOKUP/HLOOKUP, data validation).
  • Familiarity with ticketing tools (Freshdesk, Salesforce Service Cloud, Zendesk, or similar).
  • Exposure to solution testing and writing case study and solution articles.

Preferred
  • Retail ERP exposure (POS, Inventory, Billing, GST, Promotions).
  • Experience with other ERP/CRM platforms (SAP B1, Oracle NetSuite, Zoho Books, Tally, Salesforce, MS Dynamics).
  • Knowledge of BI/ dashboarding tools (Google Looker Studio, Power BI, Tableau).
  • Familiarity with automation workflows in ticketing systems.
  • Basic scripting (Python, PowerShell, Batch) for quick data checks or validation.

Professional Skills
  • Strong problem-solving and root-cause analysis ability.
  • Documentation and SOP creation.
  • Metrics-driven approach (SLA, CSAT, ticket ageing).
  • Ability to manage tasks in a fast-paced, cross-functional environment.

Interpersonal Skills
  • Clear and confident communication skills (verbal & written).
  • Empathy and customer-first approach.
  • Professional under pressure, with good stakeholder management.
  • Team player with collaborative mindset.

Qualifications & Experience
  • Graduate in Commerce, IT, Business Administration, or equivalent.
  • 3–5 years in functional support/implementation for ERP, CRM, or business applications.
  • Retail ERP experience is a plus, not mandatory.

Success Metrics (KPIs)
  • SLA adherence ≥ 95%.
  • High CSAT (≥ 4.5/5).
  • Reduced repeat incidents per client quarter.
  • Timely UAT validations and RCA submissions.

Take this first step towards your dream career and an insane learning path. 
Every Ginesys team member brings something unique to the table.

Benefits:

We like to think that talent grows at Ginesys One and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as:
Ginesys Academy for holistic training and development.

  • Comprehensive health insurance coverage.
  • Excellent rewards and recognition policy.
  • Transparent compensation policy with no unnecessary deduction in CTC.
  • Annual company off-site and a variety of events, celebrations throughout the year.
  • Travelling opportunities between our offices across the country.
  • Annual Ginesys walkathon & related sporting events.
  • Quarterly Coffee with CEO.

Here’s our story; now tell us yours:

“Ginesys One” is India’s best omni retail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionize retail by being a single-stop cloud-based retail suite.
 
We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. 
 
Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in

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